We're so confident you'll love your new kayak that we offer a 30-day trial period. Take it out, explore the waters, and really get to know your kayak. If you're not completely satisfied within 30 days, you can return it for a refund of your purchase price, minus a 10-40% restocking fee to cover inspection, cleaning, and recertification costs.

To qualify:

  • Must be purchased and returned to our Lebanon, Missouri location. If your kayak was shipped to you, we will only extend the manufacturer warranties, not Jax Yaks guarantees.

  • Kayak must be returned in resalable “like new” condition with little to any noticeable damage

  • All original components, packaging, accessories, and documentation must be included

  • Any damage beyond normal use will be assessed and will affect refund amount

This guarantee lets you try your kayak with confidence while ensuring it's a good fit for your paddling style and needs. The restocking fee helps us maintain our high-quality standards and continue offering this unique trial opportunity to future paddlers.

Note: Limited to one guarantee claim per customer.

Guarantee process: contact jax@jax-yaks.com

Buy With Confidence

Jax Yaks Guarantee

Buy With Confidence

Jax Yaks Guarantee

Every kayak from Jax Yaks is backed by manufacturer warranties and our 30-day satisfaction guarantee*.

*Only kayaks purchased in person receive the 30-day guarantee.

Love It or Return It

Long-Term Protection on Every Brand

All kayaks sold by Jax Yaks include manufacturer warranties. Coverage varies by brand—see details below.

Warrant duration for Dagger whitewater kayaks.
Warranty duration for Advanced Elements, Dagger, Pelican, Perception, Wilderness System, and Harmony Accessories.

File A Warranty Claim

STEP 1: Contact Us First

Before filing a claim, reach out to Jax Yaks. We'll help assess the issue and guide you through the process.

Call/Text 417-718-5210 | Email: Jax@jax-yaks.com

STEP 2: Gather Required Information

To process your claim quickly, have the following ready:

✓ Proof of purchase (original receipt or invoice)
✓ Serial number (found on hull or MSO)
✓ Clear photos of the damage (see requirements below)

STEP 3: Submit Photos

Please provide clear, in-focus images of:

For Kayaks/Canoes/SUPs:

  • Full view of hull

  • Full view of deck

  • Close-up of damage area

  • Clear image of serial number/MSO label

For Paddles:

  • Full view of front and back

  • Close-up of both blades

  • Close-up of damage or failure point

  • Photo of product tag (if available)

For Accessories:

  • Photos showing damage or defect

  • Product details, SKU, and quantity

  • Close-up of affected area

STEP 4: We'll Handle the Rest

Once we receive your information, we'll:

  1. Review your claim and photos

  2. Submit to the manufacturer on your behalf

  3. Keep you updated throughout the process

  4. Coordinate repair or replacement

Typical processing time: 7-14 business days

WARRANTY EXCLUSIONS

What's NOT Covered:

Manufacturer warranties do NOT cover:

  • Normal wear and tear (scratches, UV fading, etc.)

  • Damage from misuse or neglect (dragging over rocks, improper storage, etc.)

  • Commercial use (rentals, guided tours, commercial operations)

  • Alterations or modifications to the kayak

  • Damage during transport (roof rack issues, tie-down damage, etc.)

  • Second-hand purchases (warranties are non-transferable and apply only to original purchaser)

Note: Using your kayak for commercial purposes voids the manufacturer warranty.

FREQUENTLY ASKED QUESTIONS

Q: Does the manufacturer warranty transfer if I sell my kayak?
A: No. Manufacturer warranties are non-transferable and apply only to the original purchaser with proof of purchase.

Q: What's the difference between 1st quality and 2nd quality hulls?
A: 1st quality refers to brand-new kayaks in perfect condition. 2nd quality refers to "blemished" or factory seconds—kayaks with minor cosmetic imperfections but full structural integrity. These have shorter warranty coverage.

Q: Can I return a kayak after 30 days?
A: Our 30-day guarantee expires after 30 days from purchase. After that, you're covered by the manufacturer warranty for defects, but not general dissatisfaction.

Q: What if my kayak was damaged during shipping?
A: Contact us immediately (within 48 hours of delivery). Shipping damage is handled differently than warranty claims.

Q: Do I receive the 30-day guarantee of my kayak was shipped to me?
A: No, unless you buy your kayak in-person at our Lebanon, Missouri location we cannot extend our 30-day guarantee.

Q: How long do repairs take?
A: Most warranty repairs or replacements take 2-4 weeks depending on manufacturer processing times and parts availability.

Start A Warranty/Return